Front-End Associate (Part-Time) - Patton, PA

Location: Patton, PA

Position Type: Part-Time Regular

Supervises: N/A

Reports To: Front-End Department Leader

Position Overview:

The Front-End Associate will assist the Front-End Department Leader in the daily operations of the front-end department, playing a vital role in providing excellent customer service and ensuring smooth front-end operations. The Front-End Associate’s responsibilities may include cashiering, bagging, stocking, cleaning, and working the customer service desk. This position requires strong communication skills, attention to detail, and a positive attitude. The Front-End Associate’s passion for food will drive the overall success of the store and enhance the customer experience.


  1. Cashiering:

  2. Efficiently process customer purchases, scan products, and handle cash or card transactions accurately.

  3. Greet customers warmly, assist with bagging groceries, and provide a friendly checkout experience.

  4. Ensure proper use of promotional offers, discounts, and loyalty programs.

  5. Bagging and Stocking:

  6. Bag groceries carefully to prevent damage to items and assist customers with loading bags into their vehicles if needed.

  7. Restock front-end merchandise, including shopping bags, receipt paper, and other supplies.

  8. Assist in restocking impulse items near checkout lanes.

  9. Cleaning and Maintenance:

  10. Keep checkout lanes, cashier stations, and surrounding areas clean and tidy.

  11. Empty trash bins regularly and maintain cleanliness of the front-end area.

  12. Wipe down and sanitize surfaces, such as conveyor belts and payment terminals.

  13. Customer Service Desk:

  14. Assist customers with inquiries, product returns, exchanges, and resolving any issues or complaints in a courteous manner.

  15. Process customer requests for price checks, rain checks, and other service-related inquiries.

  16. Manage customer service phone calls and redirect calls to the appropriate departments.

  17. Front-End Support:

  18. Collaborate with Front-End Manager and other associates to maintain smooth front-end operations.

  19. Provide backup support to cashiers during busy periods and ensure efficient queue management.

  20. Alert the Front-End Manager of any technical issues with the point-of-sale system or equipment.

  21. Health and Safety Compliance:

  22. Follow health and safety protocols, including wearing personal protective equipment as required.

  23. Comply with sanitation guidelines to maintain a safe and hygienic front-end environment.

  24. Customer Interaction:

  25. Interact with customers in a friendly and professional manner, assisting with general inquiries and providing a positive shopping experience.

  26. Handle customer feedback with empathy and escalate complex issues to the Front-End Department Leader.


  • Previous experience in cashiering or front-end operations is preferred but not required.

  • Strong customer service and communication skills.

  • Ability to handle cash transactions accurately and efficiently.

  • Attention to detail and organization in bagging and restocking items.

  • Flexibility to work in shifts, including weekends, evenings, and holidays as needed.

  • Physical stamina to stand for extended periods, lift and carry moderate weights, and perform repetitive tasks.

Ken’s BiLo Foods is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ken’s BiLo Foods is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ken’s BiLo Foods are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ken’s BiLo Foods will not tolerate discrimination or harassment based on any of these characteristics. Ken’s BiLo Foods encourages applicants of all ages.

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